Privacy Policy - WoaNatura

Introduction

WoaNatura respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website:

Name and contact information (email address, phone number, postal address)
Information you provide in contact forms or inquiries
Order and transaction information

Technical Information

We automatically collect certain technical information when you visit our website:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders
To respond to your inquiries and provide customer support
To send you important information about your orders or our services
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

Under GDPR, we process your personal data based on:

Contract fulfillment: Processing necessary to fulfill orders and provide services
Consent: Where you have given explicit consent for specific processing activities
Legitimate interests: For business operations, fraud prevention, and website improvement
Legal obligations: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers: Payment processors, shipping companies, and hosting providers
Legal authorities: When required by law or to protect our rights
Business transfers: In case of merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the data and legal requirements.

Your Rights Under GDPR

As a data subject in the EU, you have the following rights:

Right to access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restriction: Request limitation of processing
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for detailed information about the cookies we use and your choices.

International Data Transfers

Your information may be transferred to and processed in countries outside of Slovakia and the European Economic Area. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

WoaNatura
Štúrova 21
949 01 Nitra, Slovakia
Email: [email protected]
Phone: +421 37 683 95 147